Privacy Policy
Last updated: November 3, 2026
This Privacy Policy explains how Marlow & May Co. ("we", "us") collects, uses and shares personal information when you visit or buy from this store.
Information we collect
- Order and contact details: name, email, phone number, shipping and billing address, and order history.
- Payment details: processed by our payment providers. We do not store full card numbers.
- Device and browsing data: IP address, browser, pages viewed and similar data collected through cookies.
- Messages: anything you send us by email or through the site.
How we use it
- To process, ship and deliver your order, and to handle returns, refunds and warranty claims.
- To answer your questions and provide support.
- To prevent fraud and to respond to payment disputes, including sharing order, delivery and communication records with payment providers and card issuers.
- To send marketing emails or texts if you opted in. You can unsubscribe at any time.
- To improve our website and products.
Who we share it with
We share personal information only as needed to run the store: with Shopify (our e-commerce platform), payment processors, shipping carriers and fulfillment partners, and service providers that help us operate, as well as when required by law. We do not sell your personal information.
Cookies
We and our service providers use cookies to keep the cart working, remember preferences and understand how the site is used. You can control cookies in your browser settings.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of certain sharing. To make a request, email us. You can also use the Your Privacy Choices page.
Data retention and security
We keep order records as long as needed for orders, returns, warranty claims, disputes and legal obligations, and we use reasonable safeguards to protect them.
Children
This store is not directed to children under 16, and we do not knowingly collect their information.
Changes and contact
We may update this policy; the latest version is always on this page. Questions: support@marlowandmayco.com.