Terms of Service
Last updated: November 3, 2026
1. Agreement
This website is operated by Marlow & May Co. ("we", "us", "our"). By using this website or placing an order, you agree to these Terms of Service and to the policies that are part of them: our Shipping Policy, Return & Refund Policy, Warranty Policy, Chargeback & Payment Dispute Policy and Privacy Policy. If you do not agree, please do not place an order.
2. Product use and health
SoleTherapy Pro® is a relaxation and comfort device. It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or condition. If you are pregnant, have diabetes, circulation problems, neuropathy, an implanted medical device, or any medical condition, consult your doctor before use. Stop using it if you feel pain or discomfort. Follow the product instructions. Not for use by children.
3. Orders and pricing
All orders are subject to acceptance and availability. We may refuse or cancel an order, for example because of a pricing or listing error, suspected fraud, or a shipping restriction; if we cancel, you receive a full refund. Prices and offers may change at any time, but changes do not affect orders already placed.
4. Payment
You confirm that you are authorized to use the payment method you provide. Payments are processed securely by our payment providers; we do not store your full card details.
5. Cancellations and changes
You can cancel or change an order by emailing us before it ships. Once an order has shipped, it can no longer be cancelled and is handled under our Return & Refund Policy.
6. Shipping, returns and warranty
Delivery times, returns, refunds and warranty coverage are governed by the policies linked above, which form part of these Terms. Delivery can take up to 20 business days from the order date, depending on your country.
7. Disputes and chargebacks
You agree to contact us first and give us a reasonable chance to resolve any issue before filing a dispute or chargeback with your bank or card issuer, as described in our Chargeback & Payment Dispute Policy.
8. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim related to a product or order is limited to the amount you paid for that product, and we are not liable for indirect, incidental or consequential damages. Some jurisdictions do not allow these limits, so they may not apply to you.
9. Website content
All content on this website, including text, images, logos and designs, belongs to Marlow & May Co. or its licensors and may not be copied or used without permission.
10. Changes to these Terms
We may update these Terms and our policies. The version published at the time of your order applies to that order.
11. Contact
Marlow & May Co. · support@marlowandmayco.com