Shipping Policy
Last updated: November 3, 2026
This Shipping Policy is part of our Terms of Service. By placing an order with Marlow & May Co. ("we", "us", "our"), you agree to it.
Shipping costs
- Free standard shipping on all orders to the United States.
- For orders shipped outside the United States, any shipping cost is shown at checkout before you pay.
Delivery times
Most orders are delivered within 7–12 business days from the order date. Depending on your country, region and carrier, delivery may take up to 20 business days. This window includes order processing. Business days are Monday to Friday, excluding public holidays.
Delivery dates shown on our website and in emails are estimates, not guarantees. Carrier delays, customs inspections, weather and peak seasons (such as November and December) can extend delivery times.
An order is not considered late or undelivered until 20 business days have passed from the order date. If your order has not arrived after that, email us and we will open an investigation with the carrier right away.
Order tracking
When your order ships, you will receive a confirmation email with a tracking number. Tracking can take a few business days to show its first update. This is normal and does not mean the package is lost.
Shipping address
Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the buyer. If a package is returned to us because of an incorrect address, a failed delivery attempt or a refused delivery, we can reship it once the additional shipping cost is paid, or refund the order minus the shipping costs we incurred.
Delivered, lost or stolen packages
Once tracking shows a package as delivered to the address provided, our responsibility for delivery ends. If you cannot find it, check around your property, mailroom and with neighbors, then contact the carrier and email us within 7 days of the delivery date. We will help you file a claim with the carrier.
If tracking shows no movement for 20 business days, contact us. Once the carrier confirms the package is lost, we will send a replacement or issue a refund.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or fees charged by the destination country. These charges are the buyer's responsibility. A package refused because of unpaid duties is treated as a refused delivery.
Questions about your delivery
Email us at support@marlowandmayco.com with your order number. Please contact us before contacting your bank or card issuer, as described in our Chargeback & Payment Dispute Policy.